About Marco Troost

Business IT professional with over 30 years of experience in large (international) organizations. Marco has a helicopter view and effectively communicates when dealing with various parties with different interests. He sees problems and escalations as challenges that he tackles with his positive mentality, achieving successful outcomes. Process and IT optimization are ingrained in him, along with his analytical ability. He derives energy from his work when achieving excellent results with a team, giving equal attention to both people and processes. Contact information for references is available upon request.

Experience:

ManpowerGroup NL | IT Service Delivery Manager/ Project Manager IT Transformation (2019 – Present)

• Responsible for digital transformation as a Project Manager from the IT perspective
• Operations oversight of IT, including outsourcing, vendors, architecture, infrastructure, applications, data, cybersecurity, and data privacy, Governance/Risk/Compliance
• In charge of financial forecasts and budget monitoring
• Leading global and local IT projects
• HR responsibility for the infrastructure and application management team (8 FTE) and the project-process management team (7 FTE), including coaching, evaluation, and recruitment.

SLTN | Delivery Manager (2017 – 2018)

• Responsible for day-to-day IT operations for customers in the "Healthcare" client group
• Managing vendors at the operational level
• Planning and organizing tasks and ensuring optimal resource utilization
• HRM tasks: evaluating, coaching, recruiting new personnel

IBM | Various roles (2010 – 2016)

• Delivery Manager
• Project Manager
• Transition Manager
• Team Lead